SchoolNavi

Support & FAQ

Support
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Welcome to the official support page for School Navi, a comprehensive school ERP solution developed by Erish Consultancy and Solutions Private Limited.

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We are committed to ensuring a smooth and reliable experience for all users including school administrators, teachers, students, and parents.

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1. Contact Support

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If you require assistance, please reach out to us through the following channels:

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Email Support:
support@erishsolutions.com

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Phone Support:
+91-9027777772

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Response Time:
We aim to respond to all queries within 24–48 business hours.

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2. Support Hours

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Monday – Friday: 9:00 AM – 6:00 PM (IST)
Saturday: 10:00 AM – 2:00 PM (IST)
Sunday & Public Holidays: Closed

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3. Types of Support We Provide

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We offer assistance across a wide range of areas:

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Account & Login Issues

• Password reset assistance

• Login failures

• Account access problems

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Student & School Data Management

• Student profile updates

• Admission number corrections

• Data upload and verification support

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Fee Management & Payments

• Fee structure configuration

• Payment-related queries

• Fee report discrepancies

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Transport Management

• Route and stoppage configuration

• Transport fee mapping

• Data correction support

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App Usage & Navigation

• Guidance on using features

• Dashboard understanding

• Parent and teacher interface help

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Technical Issues

• App crashes or bugs

• Performance issues

• Sync or data loading problems

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4. Training & Onboarding Support

For schools implementing School Navi:

• We provide structured onboarding assistance

• Training sessions for staff and administrators

• Step-by-step guidance for data upload and system usage

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Training is scheduled once the required data is properly shared and verified.

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5. Data Requirements & Responsibility

For proper functioning of the application:

• Schools are required to provide accurate and complete data

• Data inconsistencies (such as mismatched names, duplicate entries, or incorrect formats) may affect system functionality

• Our team assists in validation, but final accuracy depends on the data provided by the institution

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6. Best Practices for Faster Support

To help us resolve your issue quickly, please include:

• School name

• Registered contact details

• Description of the issue

• Screenshots (if applicable)

• Relevant student or module details

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7. Escalation

If your issue is not resolved within the expected timeframe, you may request escalation by marking your email as “Urgent” or contacting us directly via phone.

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8. Commitment

We are dedicated to providing reliable, efficient, and transparent support to ensure uninterrupted service and a seamless experience with School Navi.

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FAQ – School Navi

Frequently Asked Questions (FAQ) – School Navi

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1. General Questions

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What is School Navi?

School Navi is a complete school ERP and management system designed to help schools manage student data, attendance, fees, transport, and communication with parents through a single platform.

Who can use School Navi?

School Navi is designed for:

• School administrators

• Teachers and staff

• Parents and guardians

Is School Navi available on mobile?

Yes, School Navi is available as a mobile application, allowing users to access important school information anytime, anywhere.

2. Account & Login

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How do I log in to the app?

Login credentials are provided by your school. Please use the registered mobile number/email and password shared with you.

I forgot my password. What should I do?

You can use the “Forgot Password” option in the app or contact your school administration for assistance.

Why am I unable to log in?

This may happen due to:

• Incorrect login credentials

• Account not yet activated by the school

• Temporary technical issues

Please contact your school or support team if the issue persists.

3. Student & Data Management

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Who manages student data in School Navi?

All student data is provided and managed by the respective school administration.

What should I do if student details are incorrect?

Please inform the school administration. Data corrections can only be made by authorized school staff.

4. Fees & Payments

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Can I view fee details in the app?

Yes, School Navi allows parents to view fee structure, payment history, and pending dues.

What if there is an error in fee details?

Please contact the school administration directly for corrections.

5. Transport Module

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What transport information is available?

• Bus routes

• Stoppages

• Assigned transport details

• Transport fees

Why is my transport data incorrect?

Transport data is provided by the school. Any discrepancies should be reported to the school for correction.

6. Notifications & Communication

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Will I receive notifications from the school?

Yes, the app sends real-time notifications for announcements, updates, and important information.

I am not receiving notifications. What should I do?

• Ensure notifications are enabled in your phone settings

• Check internet connectivity

• Contact support if the issue continues

7. Technical Issues

The app is not working properly. What should I do?

Try the following:

• Restart the app

• Check your internet connection

• Update the app to the latest version

If the issue persists, contact support.

Is my data secure?

Yes, we implement appropriate security measures to protect your data. However, data accuracy depends on the information provided by the school.

8. Training & Implementation (For Schools)

Does School Navi provide training?

Yes, training is provided to school staff after the required data is shared and system setup is completed.

When will the app start for our school?

The app becomes fully functional after:

• Complete and accurate data is received

• System setup is finished

• Training is conducted

9. Data & Setup

Why is data accuracy important?

Incorrect or inconsistent data (e.g., mismatched names, duplicate entries) can affect system functionality and reporting.

What happens if data is incomplete?

The system may not function properly, and certain modules (like transport or fees) may not work as expected.

10. Support

How can I contact support?

Email: support@erishsolutions.com

What details should I provide when raising an issue?

• School name

• User type (Parent/Teacher/Admin)

• Description of the issue

• Screenshots (if possible)

11. Updates & Improvements

Will new features be added?

Yes, School Navi is continuously improved with new features and updates.

Do I need to update the app regularly?

Yes, keeping the app updated ensures better performance and access to new features.